In September 2022, the Commission introduced a new IT system and customer portal with the aim of providing both an effective electronic case management system and an enchanced online appeal service.
As part of our continuing efforts to provide a quality service, the Planning Appeals Commission is now inviting anyone who has used the portal or the appeals search facility on our website over the past 12 months to complete a short questionnaire (PACWAC - Online Service Questionnaire) about their experience.
Responses should be submitted to info@pacni.gov.uk by Friday 17th November 2023